When do I need to ship sold artwork?

Within 10 days of the event’s conclusion. In most cases, you’ll have buyer contact and shipping details inside CollabPay the day after the show, giving you the full window to prepare and ship. Ship as soon as you reasonably can — fast turnaround is one of the biggest drivers of a positive buyer experience and repeat collectors.

Your shipping obligation is independent of when you receive payment. You may not delay shipping in anticipation of, or in response to, payment timing.